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Terms of Service
& Data Privacy

Data Privacy

We are committed to ensuring the highest protection of your privacy and the data that you entrust us with. This privacy policy sets out how we, at Rocket Fuel Wellbeing, use and protect any personal information that you will share with us, in accordance with GDPR. 

For queries and requests related to private data handling, or if you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at data@rocketfuelwellbeing.com

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Data Controller: Clemence Cleave

Data Protection Officer: Clemence Cleave

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This policy is reviewed and updated on a regular basis. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Last update: 8th November 2023

Next scheduled review: 8th November 2024

Information Collected When Visiting Our Website

When you visit our website we collect and store securely Non-Personal and Personal Information you share with us.

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  • We collect the Internet protocol (IP) address used to connect your computer to the Internet.

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  • The IP addresses of visitors of this site are anonymised before being shared with Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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  • If you book a service through our website, register as a member or subscribe to our newsletter, we collect: login; e-mail address; password; communications; computer and connection information; and booking history. 

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  • We collect such Non-personal and Personal Information for the following purposes:

    • To provide and operate our services;

    • To provide our users with ongoing customer assistance and technical support;

    • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages within the remit of the obtain consent;

    • To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we may use to provide and improve our services; 

    • To comply with any applicable laws and regulations.

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  • Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information about Wix data privacy policy, click here.

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  • This website uses the bare minimum cookies to retain user preferences and provide anonymised tracking data to a third party application, Google Analytics. Cookies will usually make your browsing experience better. However, you may prefer to disable cookies on this site. To find out more about cookies, check All About Cookies

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Information Storage and Data Security 
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We are committed to ensuring that all personal information is secure. We will not share nor sell personal information to third parties unless we’ve obtained your explicit permission or are required by law to do so. 

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  • We have put in place procedures to safeguard and secure the information we collect, including personal data. We run a paperless practice – all personal data is managed electronically only. If written notes are temporarily taken, these are anonymised, digitised, securely filed electronically, and paper notes are destroyed (shredded) as soon as possible.

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  • All devices used are password protected and personal data is stored in secured GDPR compliant service provider software requiring double authentication login.

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  • Contact details of email subscribers are stored by the Ascend by Wix service which is GDPR compliant. You can, at any point request for your information to be deleted by simply unsubscribe or email us at data@rocketfuelwellbeing.com.

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  • In accordance with UK guidelines, health records are kept for 7 years from final contact, at which point these are deleted 

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Your Rights Over Your Personal Information
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  • We will never share nor sell personal information to third parties unless we’ve obtained your explicit permission or are required by law to do so. 

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  • Under the General Data Protection Regulation (GDPR), you may request details of personal information which Rocket Fuel Wellbeing Ltd holds about you, request to have your information updated, or withdraw consent and request to have your information deleted. 

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  • If you believe that any of your information we are holding is incorrect or incomplete, please contact us as soon as possible by email at data@rocketfuelwellbeing.com and we will correct it promptly.

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  • Subscribers to Rocket Fuel Wellbeing e-mailing list can opt out whenever they want by clicking on the ‘unsubscribe’ link at the end of all marketing emails. 

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  • In accordance with UK guidelines, health records are kept for 7 years from final contact. Removal of data requests from clients who have received one to one nutrition advice will be handled on an individual basis.

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If you have any enquiry about your data and how it is protected, please get in touch at data@rocketfuelwellbeing.com

Terms of Service for Nutrition Clinic Clients 

​If you are consumer user of private consultations services

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  • By booking a consultation with me you are accepting my cancellation policy:

    • Consultations can be cancelled with no fee with 48hr notice. 

    • Cancellation with less than 48hr notice will be charged at 50%.

    • Cancellation on the day of the consultation will be charged at full price.

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  • Payment of consultation needs to be received within 24hrs of the consultation.

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  • Client confidentiality is absolute. Whatever we discuss during a consultation or a group session is treated with total confidentiality. I will never discuss your case with a third party, unless you instruct me to do so by writing.

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  • Before and during consultations you are invited to share personal information that enables me to better advise you. This information will be kept electronically, along with any other notes, with the sole purpose of supporting your nutritional health. It will never be shared with any third parties, unless you ask me to do so, and provide me with your written consent. For full data privacy, click here

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  • Be aware that any advice given to you is tailored to your unique personal need(s) and therefore is not transferable to others. 

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  • I will always work within the scope of my practice. This means that on occasions, if your needs are beyond the remit of my expertise, I will refer you to another specialised practitioner.

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  • Content shared with you and produced by Rocket Fuel Wellbeing is protected by copyright laws. All such rights are reserved. You may print off one copy for your personal reference and you may draw the attention of others within your private circle as long as the authors of the material is always acknowledged. Furthermore:

    • You must not modify copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or any graphics separately from any accompanying text.

    • You must not use or distribute any part of the materials for commercial purposes.

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  • During online consultations – whether it is through Zoom, Google Meet, Webex, or any other online conference/communication tools – recording of the session is prohibited for both parties (client(s) & Rocket Fuel Wellbeing), unless written consent has been asked and granted.

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If you are consumer user of a workshop or group programme (in person or online)
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  • Client confidentiality is absolute. Whatever we discuss during a group session is treated with total confidentiality. I will never discuss your case with a third party, unless you instruct me to do so by writing.

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  • Before and during the workshop you might be invited to privately share personal information that enables me to better advise you. This information will be kept electronically, along with any other notes, with the sole purpose of supporting your nutritional health. It will never be shared with any third parties, or the rest of the group, unless you ask me to do so, and provide us with your written consent. For full data privacy, click here

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  • Be aware that any advice given to you specifically is tailored to your personal need(s) and therefore is not transferable to others.

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  • I will always work within the scope of my practice. This means that on occasions, if your needs are beyond the remit of my expertise, I might have to refer you to another specialised practitioner.

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  • Content shared with you and produced by Rocket Fuel Wellbeing is protected by copyright laws. All such rights are reserved. You may print off one copy for your personal reference and you may draw the attention of others within your private circle as long as the authors of the material is always acknowledged. Furthermore:

    • You must not modify copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or any graphics separately from any accompanying text.

    • You must not use or distribute any part of the materials for commercial purposes.

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  • During online sessions – whether it is through Zoom, Google Meet, Webex, or any other online conference/communication tools – recording of the session by is prohibited for all parties (organiser, participants & Rocket Fuel Wellbeing), unless consent has been asked and granted.

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Terms of Service related to content shared on Rocket Fuel Wellbeing website and other social media channels

The material published on our website are protected by copyright laws. All such rights are reserved.

Furthermore:

  • All content included on the site, unless uploaded by users, including but not limited to text, graphics, logos, videos, images and icons is the property of Rocket Fuel Wellbeing Ltd, our affiliates or other relevant third parties.

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  • By continuing to use this Site you acknowledge that such material is protected by applicable EU and international Intellectual Property Law.

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  • You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

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  • You must not modify copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or any graphics separately from any accompanying text.

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  • Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

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  • You must not use or distribute any part of the materials on our site for commercial purposes.

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  • We are not responsible for any website our site may link to, or the material contained on that site or any material uploaded by other users to or in relation to our site.

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Creating a link to our website may only be carried out in accordance with the rules about linking to these rules:

  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

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  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

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  • You must not establish a link to our site in any website that is not owned by you.

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  • Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

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  • We reserve the right to withdraw linking permission without notice.

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If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

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We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

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In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

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If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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